MON–SAT 12pm–2:45pm (last order) & 6pm–10:45pm (last order) | SUN 12pm–2:45pm (last order) & 6pm–9:30pm (last order) | T: 020 7351 0761
MON–SAT
12pm–2:45pm (last order)
& 6pm–10:45pm (last order)
SUNDAY
12pm–2:45pm (last order)
& 6pm–9:30pm (last order)

LA FAMIGLIA

Booking & Cancellation Policy

Opening Times:

La Famiglia is open Monday to Sunday for lunch and dinner
Lunch: between 12:00 pm and 2:45 pm, Monday to Sunday (Last seat 2:30 pm)
Dinner: between 6:00 pm and 10:45pm, Monday to Saturday (Last seat 10:30 pm); Sunday 6:00 pm and 9:45 pm (Last seat 9:30 pm)

We are only able to accommodate so many guests within each quarter of an hour period in order to ensure that you receive the best level of service from us, and we do ask that once you have secured a reservation at a particular time that you adhere to that time, if not then you may lose your table to another guest.

Time of Bookings:

We would respectfully ask that you are ready to be seated at the time of your reservation. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests. However, should you arrive more than 15 minutes after your booking time without forewarning, then you may lose your table to another group.

Dietary Requirements:

It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.

Table Allocation and Garden Seating:

Tables are allocated on arrival by the restaurant team and although we will do our best to allocate a table in your preferred area of the dining room, we cannot guarantee this. Reservations guarantee a seat in the restaurant, but DO NOT guarantee a specific table. Our maximum reservation size can vary depending upon the availability of the patio and we do not take booking for specific tables. You may choose your table on arrival, according to your booking and we give priority to customer that have reserved. Please understand, this is solely due to the size and seating capacity of the restaurant.

Confirmation of a Booking:

It is our policy that all reservations must be confirmed in advance. We will reach out to you for confirmation the same day, either by telephone or by email. If we are still unable to reach you for confirmation as of 5:00 pm (GMT) on the day of your reservation – and if it has not been guaranteed by a credit card – we will release the reservation to guests on our requests list.

Change of a Booking:

As we do consider the reservation confirmed and are expecting you, please be sure to contact us prior to your reservation if you wish to make changes. You are always welcome to call us at 0207 351 0761 or reply to this email directly. Please note we are not able to change reservations made via Opentable.

Large Tables:

We strongly recommended that groups reserve a table in advance by contacting the team directly on 0207 351 0761 or via our website http://www.lafamiglia.co.uk/book-a-table to complete a booking on our live system. Please note that parties of 9 or more require credit card details to book.

For bookings Monday to Sunday, groups of 15 diners and above are required to order from our set menu.
Our set menus are in place to ensure we can cater for your party and also the rest of the restaurant at the same time, there are so many different possible combinations on our menu that if we didn’t have a set menu for larger groups, our service for both you and our other customers would not be at the standard we expect.
On Monday to Friday Lunchtimes, if we are quiet and ordering from the A La Carte Menu won’t impact on you or our other diners, then we can be flexible. Please ask one of the management team.

Deposit:

We request a deposit of £ 15.00 per head, for groups of 15 and above, because we are reserving a table and therefore making it unavailable for other customers. Unfortunately, we have had experiences in the past where we have held tables for larger parties and no-one has ever arrived – it is not fair on our other diners that we have to turn them away because we are fully booked.

Cancellation Policy:

The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.

Accordingly, the following applies:

  1. We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.
  2. For bookings:
    • up to 14 guests, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.
    • of 15 up to 25 you will be able to cancel your booking 72 hours prior to your reservation
    • over 25 guests, 2 week notice prior to your booking.
    • over 40 guests, 1 Month notice prior to your booking.
  3. La Famiglia reserves the right to charge a cancellation fee of £ 26.00 per person for any bookings changed or cancelled within this 24-hour notice period.
  4. The cancellation fee reflects the cost incurred by La Famiglia in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
  5. Any bookings which fail to turn up without any prior notice, will also incur a £ 26.00 per person fee.
  6. Where possible, La Famiglia team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.

We look forward to welcoming you soon!

LA FAMIGLIA

Book A Table