MON–SAT 12pm–2:45pm (last order) & 6pm–10:45pm (last order) | SUN 12pm–2:45pm (last order) & 6pm–9:30pm (last order) | T: 020 7351 0761
MON–SAT
12pm–2:45pm (last order)
& 6pm–10:45pm (last order)
SUNDAY
12pm–2:45pm (last order)
& 6pm–9:30pm (last order)

LA FAMIGLIA

Booking & Cancellation Policy

Opening Times:

La Famiglia is open Monday to Sunday for lunch and dinner.

Lunch: between 12pm and 2.45pm, Monday to Sunday (Last seat 2.30pm)

Dinner: between 6pm and 10.45pm, Monday to Saturday (Last seat 10.30pm); Sunday 6pm and 9.45pm (Last seat 9.30pm)

Advanced bookings are essential, and reservations remain subject to availability.

Dietary Requirements:

It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately.

If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.

Provisional Reservation and Confirmation of a Reservation:

When you make a reservation at La Famiglia you are making an offer to the restaurant to accept your reservation. Your reservation is not complete and legally binding on the restaurant until such time as you have received a confirmatory email from the restaurant accepting your reservation.

It is our policy that all reservations must be confirmed in advance. We will reach out to you for confirmation the same day, either by telephone or by email. If we are still unable to reach you for confirmation as of 5:00 pm (GMT) on the day of your reservation – and if it has not been guaranteed by a credit card – we will release the reservation to guests on our requests list.

Amendments to your Booking:

Should your details be incorrect on your confirmation email or require amendment, please advise the reservations team at your earliest convenience on email at reservations@lafamiglia.co.uk or by telephone on +44 (0) 20 7351 0761. If you do wish to amend your booking details, changes must be advised at least 24 hours in advance and are subject to availability. We will reconfirm with you if we can accommodate your changes.

Please note we are not able to change reservations made via Opentable.

Time of Bookings:

We are only able to accommodate so many guests within each quarter of an hour period in order to ensure that you receive the best level of service from us, and we do ask that once you have secured a reservation at a particular time that you adhere to that time, if not then you may lose your table to another guest.

  • We would respectfully ask that you are ready to be seated at the time of your reservation.
  • Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests.
  • However, should you arrive more than 15 minutes after your booking time without forewarning, then you may lose your table to another group.
  • All tables
    • up to four guests are allocated a 2 hour dining time.
    • tables of five or six, 2.5 hours.
    • and seven or more, 3 hours.

Table Allocation and Garden Seating:

Tables are allocated on arrival by the restaurant team and although we will do our best to allocate a table in your preferred area of the dining room, we cannot guarantee this.

Reservations guarantee a seat in the restaurant, but do not guarantee a specific table.

Our maximum reservation size can vary depending upon the availability of the patio and we do not take booking for specific tables.

You may choose your table on arrival, according to your booking and we give priority to customer that have reserved.

Please understand, this is solely due to the size and seating capacity of the restaurant.

Credit Card Guarantee Reservations:

When making a reservation for parties of 9* or more a credit card is required to secure the table. (*:- Friday & Saturday Dinner a credit card is required for party sizes greater than 6).

If La Famiglia confirms the reservation this booking is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined in the Cancellation Policy.

If credit card details and payment authority is not given to La Famiglia by the Client then subject to any outstanding obligation due to the Restaurant from the Client the reservation will cease to be of effect.

The booking that are the subject of the provisional reservation will be released and be resold without any further notification to the Client.

Large Tables:

We strongly recommended that groups reserve a table in advance by contacting the team directly on 0207 351 0761 or via our website http://www.lafamiglia.co.uk/book-a-table to complete a booking on our live system.

During the months of May, June, July and August our largest table can accommodate a maximum of 10 guests with limited availability. During this period we are unable to join tables together to accommodate larger parties. Multiple booking for the same party will not be honoured.

For bookings Monday to Sunday, groups of 15 diners and above are required to order from our set menu.

Our set menus are in place to ensure we can cater for your party and also the rest of the restaurant at the same time, there are so many different possible combinations on our menu that if we didn’t have a set menu for larger groups, our service for both you and our other customers would not be at the standard we expect.

On Monday to Friday Lunchtimes, if we are quiet and ordering from the A La Carte Menu won’t impact on you or our other diners, then we can be flexible. Please ask one of the management team.

Deposit:

We request a deposit of £15 per head, for groups of 15 and above, because we are reserving a table and therefore making it unavailable for other customers.

Unfortunately, we have had experiences in the past where we have held tables for larger parties and no-one has ever arrived – it is not fair on our other diners that we have to turn them away because we are fully booked.

Advance Payments:

Unfortunately we are unable to accept advance card payments as payment methods. Please note that payment by cheque is no longer acceptable.

Cash payment is accepted or a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken.

Vouchers:

If making a reservation with a prepaid voucher, please inform reservations of this when you are making your booking. You will be asked for your unique Voucher number.

The Voucher validity period is 12 months from date of purchase. Vouchers must be booked and undertaken prior to the expiry date printed on the back of the voucher, otherwise the voucher will be deemed to be invalid and no liability will be accepted by La Famiglia.

Advanced bookings are essential, and reservations remain subject to availability.

You must bring your original voucher and present it to your host / hostess when you first arrive at the restaurant as this is your form of payment. Lost, stolen or non-present vouchers cannot be replaced or reprinted. In the case the original voucher cannot be presented on arrival your bill will have to be settled using an alternative method of payment. Vouchers are valid for one year and the expiry date is on the actual voucher.

Vouchers can only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable or refundable.

Cancellation of a booking within 24 hours of your reservation time will render the certificate null and void.

Cancellation Policy:

The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.

Should you need to cancel your reservation kindly contact our reservations team on +44 (0) 20 7351 0761 or by email to reservations@lafamiglia.co.uk. Please remember that all reservations must be cancelled within the time specified to avoid any charges.

The customer is deemed to have authorised the settling of all outstanding charges which can be processed by the Restaurant using any credit or debit card details held on file.

Where possible, La Famiglia team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.

If you fail to arrive for your reservation, cancel, amend or reduce the amount of guests within the time specified below, your card will be charged the cost of £ 26.00 per guest.

Please remember that all reservations must be cancelled as follow:

  • for party sizes up to 10 guests, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.
  • for party sizes greater than 10 up to 14 guests, you will be able to cancel your booking 48 hours prior to your reservation
  • for party sizes greater than 14 up to 24 guests, you will be able to cancel your booking 14 days prior to your reservation date with your deposit refunded. If you cancel after the fourteen days prior to your reservation any paid and/or due deposit will be forfeited.
  • for party sizes greater than 24 guests, one month prior to your reservation date with your deposit refunded. If you cancel after one month prior to your reservation, any paid and/or due deposit will be forfeited.

Please ensure you cancel within the time specified.

No Shows:

We charge a no show fee for failure to attend at the reserved time. We will debit your card which you provided when you made your reservation with a no show fee. The fee you will be charged will be advised to you when you are making your reservation and also on your confirmation email.

We look forward to welcoming you soon!

LA FAMIGLIA

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